All orders are shipped within 3 business days (usually 2 business days) of placing the order using USPS, UPS, FedEx, or DHL, depending on your location and the fastest available service.

The typical delivery time frame is between 3 and 10 business days after dispatching the order if the destination is within the lower 48 states in the US. Unfortunately, at the moment, we do not ship overseas; however, we are working on it.

All orders are shipped with tracking numbers so you can track them every step of the way! Packages may face delays beyond our control, such as natural events (storms, hurricanes, etc.), customs, or postal delays.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund minus shipping and gift wrap charges. Unless defective or damaged during transit, you, the buyer, are responsible for shipping back the item at your own expense.

You can expect a refund within one billing cycle of us receiving your returned product.

Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error.

To be eligible for a return, a Return Merchandise Authorization (RMA) number is required for all returns, and your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thegentouch@gmail.com. If your return is accepted, we’ll send you an RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Be sure to provide the original order number, the product being returned, and the reason for the return. Returned merchandise may be subject to a restocking fee of up to 20%.
You can always contact us for any return questions at thegentouch@gmail.com

Return Shipping Labels are issued on a case-by-case basis.

Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Your rights under the California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt-out

By clicking on the link below, we will no longer collect or sell your personal information. This applies to both third parties and the data we collect to help personalize your experience on our website or through other communications. For more information, view our privacy policy.

To be eligible to opt out, you must be browsing from California

What currency are the prices I see on the site in? All prices are in USD.

I just placed an order; when will it ship? We try our best to ship items as fast as we can. Regularly, between 24 and 48 business hours. Average delivery time ranges are 3 - 10 business days. Tracking numbers will be updated 1 to 3 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at thegentouch@gmail.com.

I am not in love with my order; can it be returned? What if there is an issue? We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund minus shipping costs. Please refer to our Refund Policy for full details.

You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include all names and order numbers on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order? You are able to cancel your order with no penalty! You must cancel your order before it ships (we recommend doing so within 1 hour of placing the order). If the item has already been sent, please message us for a refund. However, keep in mind that if the item is already on its way, you are responsible for shipping the item back to us. A refund will be issued once we receive the item in the same condition as it was shipped to you (unused in original packaging).

I have entered an incorrect address. What do I do now? If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check whether the address given is wrong, kindly notify us via email at thegentouch@gmail.com.

If the given address is wrong, we can change the address to the correct one within 2 hours. No refund will be given after the order has been shipped out.

How long does delivery take? The average delivery time is 3 - 10 business days. It varies depending on the destination.

What are the shipping restrictions on hazmat items? Hazmat items can only ship via UPS Ground or USPS Parcel Select to the lower 48 states.

I have a question that wasn't answered; can you please help? Please send us an email to thegentouch@gmail.com, and we will be happy to assist you in any way we can. Please attach your order number and address the problem clearly, thanks.